Standard Support (Level 2) is offered to Itead customers.
– you must deal your Seller as per Buyer-Seller protection laws
– we only ensure the hardware itself works as expected
– please understand that we can not debug your code.
Supported is stated on the Standard Support page.

Enhanced Support is available by purchasing Tickets here
– quick and professional service, but indeed paid

Community Support is available via the Forum here
– community members will voluntarily answer when they desire.