Already purchased your Enhanced Support Ticket package?
Great! Simply login to your account, and send us your Enhanced ticket request.
We will give you a reply within a quick and prompt manner.
Need that little extra help with your project?
Our Enhanced Support Team is available to you via [purchased tickets].
(of course, you will first need to pay a bit of fee!)
Terms and Conditions
- Itead warrants that Enhanced Support services will be provided in a professional manner consistent with industry standards
- Enhanced Support is given according to purchased Enhanced Support package
- A first general feedback within normal business directives is guaranteed
- Itead does not guarantee that Enhanced Support will fix possible customer issues
- Customer must provide specific details regarding work being requested to define scope
- Itead must first agree to accept task as requested and defined by customer
- Customer commits to not withdraw once work on their task has been started
- After any knowledge-transfer has happened, support purchased is non-refundable.
- Itead ensures confidentiality about any customer belongings in general
- Abuse in any case will result in immediate cancel of support agreement
Enhanced Support in general does NOT INCLUDE
- project development
- total software development (HMI, INO, …)
- hardware development (electronic work, PCB design …)
- hardware and software customizations (Display and Editor)
- any project attempting to reverse engineer Itead Intellectual Property
Enhanced Support in general can INCLUDE
- assistance in debugging user code
- assistance in enhancing routines
- assistance in Nextion techniques and approaches
- exploration/recommendations of what is possible with Nextion
- assistance in technical understandings of Nextion and HMI
- assistance with some MCU Nextion related routines
Enhanced Support Tickets can be purchased at the [Itead Webstore]